Refund and Cancellation Policy

You'll receive a full refund, less any non-refundable payment processing fees.

You can choose one of these:

• A 50% refund

• A full credit toward a future Responsive Therapy session, valid for 12 months from your original purchase date

• A transfer of your seat to a colleague at no charge (just send us their name and email)

We’re unable to offer refunds at this stage, because seats are limited and materials are prepared for each participant. You’ll still receive the participant handouts, and you can transfer your seat to a colleague up until the session begins. Because Explorations is designed to be experienced live, sessions are not recorded for participants.

If a session is cancelled or rescheduled for any reason on our end, including technical problems on the host's side, you can choose a full refund or a seat in the new session

We can’t offer refunds for connection or device problems on the participant’s side. Because sessions are not recorded, we recommend testing your Zoom setup and internet connection before each session. If you’re having trouble joining, contact us at hello@responsivetherapy.org right away and we’ll do our best to help.

Where CEU certificates are offered, they're issued only to participants who attend the live session and meet the minimum attendance time. Watching the recording doesn't qualify

Email hello@responsivetherapy.org with your full name, order number, and your request. Cancellation timing is based on when we receive your email, measured against the session's start time in ET. Approved refunds are returned to your original payment method within 5–10 business days.