Refund and Cancellation Policy

You'll receive a full refund, less any non-refundable payment processing fees.

You can choose one of these:

• A 50% refund

• A full credit toward a future Responsive Therapy session, valid for 12 months from your original purchase date

• A transfer of your seat to a colleague at no charge (just send us their name and email)

We're unable to offer refunds at this stage, because seats are limited and materials are prepared for each participant. You'll still receive the session recording and handouts, and you can transfer your seat to a colleague up until the session begins

If a session is cancelled or rescheduled for any reason on our end, including technical problems on the host's side, you can choose a full refund or a seat in the new session

We can't offer refunds for connection or device problems on the participant's side. However, you'll receive the recording so you won't miss any content. We recommend testing your Zoom setup before the session

Where CEU certificates are offered, they're issued only to participants who attend the live session and meet the minimum attendance time. Watching the recording doesn't qualify

Email hello@responsivetherapy.org with your full name, order number, and your request. Cancellation timing is based on when we receive your email, measured against the session's start time in ET. Approved refunds are returned to your original payment method within 5–10 business days.